We keep this simple and fair. Every engagement starts with a free consultation and a written quotation — you only pay after accepting it, so you always know the cost before any work begins.
Consultations
Consultations and eligibility screenings are free and carry no obligation.
Cancelling before work begins
If you cancel after accepting a quotation but before we begin work or pay any government or third-party fees on your behalf, Qafeel's professional fee is refundable in full.
Cancelling after work has started
If you cancel after work has begun, we refund the unused portion of Qafeel's professional fee, reflecting the work already performed up to the cancellation. We will tell you the exact amount before processing.
Government and third-party fees
Fees paid to government authorities, typing centres, medical centres, translators or other third parties on your behalf are non-refundable once paid, regardless of the application's outcome, as these are outside Qafeel's control. This is why they are itemised separately on every quotation.
Rejected applications
Approval decisions rest solely with the relevant authority. If an application is rejected, government fees are not refundable; Qafeel's professional fee is not refundable where the service (preparation, submission and follow-up) has been performed. Where a rejection results from an error on our side, we will re-submit at no additional professional fee or refund it — whichever you prefer.
How refunds are processed
Approved refunds are returned via the original payment method where possible, normally within 7–14 working days.
How to request a cancellation or refund
Message us on WhatsApp with your name and the service concerned. We confirm receipt and next steps within one working hour during business hours.